1. Overview
This policy applies to all paid subscriptions and one-time purchases sold by M-II Operations ("M-II," "we," "us") through miioperations.com, including M-II Build subscriptions and the M-II Operational Audit. By starting a subscription or completing a purchase, you agree to the terms below.
2. M-II Build subscriptions
2.1 Free trial
Every new M-II Build subscription, monthly or annual, begins with a 14-day free trial. We will not charge your payment method during the trial period. If you cancel before the trial ends, you will not be billed and no charge will appear on your statement. Your access ends when the trial period ends.
2.2 Billing after the trial
If you do not cancel before the trial ends, your subscription converts to a paid subscription automatically on day 15. Monthly plans bill on the same calendar day each month. Annual plans bill once on day 15 and again on the same calendar day each year.
2.3 Cancellation
You can cancel a paid M-II Build subscription at any time, for any reason. You can do this yourself from inside the M-II Build app, or by emailing info@miiops.com from the email address on the account. Cancellation takes effect at the end of your current billing period. Your account remains fully active and you keep access to every feature you've been using until that period ends. You will not be billed again after that.
2.4 Refunds on monthly subscriptions
Monthly M-II Build subscriptions are not refundable in part or in whole once the billing period has begun. If you cancel mid-month, you keep your access through the end of the month you paid for, and you are not billed for the following month. We do not pro-rate or refund any portion of a month that has already started.
2.5 Refunds on annual subscriptions
Annual M-II Build subscriptions are not refundable, in part or in whole, once the billing period has begun. If you cancel partway through an annual term, you keep your access through the end of the term you paid for, and you are not billed for the following year. We do not pro-rate or refund any portion of an annual term, including unused months remaining.
2.6 Seat changes
Adding seats to your subscription is billed immediately on a pro-rated basis through the end of your current billing period. Removing seats takes effect at the start of your next billing period. We do not issue refunds for seats removed mid-period.
2.7 Failed payments
If a renewal payment fails, your account enters a 7-day grace period during which we will retry the charge and notify you by email. If the payment still has not cleared at the end of the grace period, your subscription is suspended. Your data is retained for 90 days from the suspension date so you can update payment information and restore access without loss. After 90 days, the account and its data may be deleted.
3. M-II Operational Audit
3.1 The product
The M-II Operational Audit is a one-time purchase ($998) granting you immediate access to our 100-point self-service audit. Access does not expire and is not subscription-based. You complete the audit at your own pace.
3.2 Refunds
Because the audit is delivered digitally and access is granted immediately upon payment, all audit purchases are final and non-refundable. If you experience a technical problem that prevents you from completing the audit, email us at info@miiops.com within 14 days of purchase and we will work with you to resolve the issue or, if we cannot, issue a refund at our discretion.
4. Fractional COO engagements
Fractional COO engagements (Foundations, Implementation, Transformation, and Monitor & Maintain retainers) are governed by the engagement letter signed at the start of each engagement, not by this policy. Refer to your engagement letter for cancellation terms, notice periods, and payment terms.
5. Chargebacks
If you have a billing question or concern, please contact us first at info@miiops.com before initiating a chargeback with your bank or card issuer. We resolve most billing questions within one business day. Chargebacks opened without prior contact may result in immediate account suspension while the dispute is reviewed.
6. Exceptions
We reserve the right to issue refunds outside this policy at our sole discretion in exceptional circumstances, including extended service outages caused by M-II, billing errors on our end, or other situations we judge to warrant a refund. Any exception granted in one case does not waive this policy for any other case.
7. Changes to this policy
We may update this policy from time to time. The current version, with its effective date, always lives at this URL. Material changes affecting current subscribers will be communicated by email at least 30 days before they take effect. The policy in effect on the date you started your subscription or made your purchase governs that subscription or purchase.
8. Contact
Questions about this policy, billing, cancellations, or refund requests:
M-II Operations
info@miiops.com
Waxahachie, Texas